Pocket Watch Carlston & Co

Returns

Return Policy

At our store, we want you to be completely satisfied with your purchase. For this reason, we offer a 1-month return period from the date you receive your order.

How to Request a Return

If you wish to return a product, you must contact us within the one-month period. You can do so via our email or through our contact form. We will provide you with the necessary instructions and handle the process as quickly and easily as possible.

Return Conditions

To accept a return, the product must meet the following conditions:

• It must not have been handled, used, or damaged by the customer.

• It must keep all its components, accessories, and manuals.

• It must be returned in its original box and packaging, in good condition.

Only returns that meet these requirements can be processed.

Return Costs

We will cover the cost of the return as long as it is within the one-week period, the product has not been manipulated by the customer, and it is returned in its original box and packaging.