Firefighter with climbing equipment, Göttingen, Germany, 2003, 1:30, Del Prado

Returns

If for any reason you are not satisfied with your product purchased through the Internet, you have a period of 15 days, from the date of delivery of the product, to return it. In this case the shipping and collection costs will be borne by the customer. Before making such return, the client must contact us within the indicated period via email, telephone or fax where the return process will be indicated. Any return without this prior communication will not be accepted. To be able to accept the return must be both the product and its packaging, in perfect condition, without scratches or broken or damaged packaging and including all documentation accompanying the product and its accessories. The customer must make a proper packaging to ensure transport without damage. Once received and verified by our staff that the product is in the same state in which it was sent, the amount will be refunded according to the payment method made by the customer. Any refund will be deducted in a deduction in the amount of 8% for reception, inspection and demerit costs.