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Purchase guarantee

We answer phone inquiries from 9:00 a.m. to 1:00 p.m., Monday through Friday.

For your convenience, you can send your inquiries via our email address info@diecast.es, which is answered during extended business hours.

All products offered in our store are guaranteed against breakage or damage occurring during shipping or obvious manufacturing defects, and, where applicable, are guaranteed by each manufacturer or by current legislation. We take special care to ensure that our products are backed by renowned manufacturers and a high level of quality, as well as a carefully packaged process.

The guarantee is effective through a refund of the amount paid or a replacement of the model, although the latter is not always possible as it depends on the availability of units at any given time or the type of defect the model presents.

Money Back Guarantee
If for any reason you are not satisfied with your purchased product, you have 14 days from the date of delivery to return it. In this case, the shipping and collection costs will be borne by the customer. Before making the return, the customer must contact our sales department within the indicated period by email, phone, or fax, where they will be informed of the return process. Any return without prior notification will not be accepted. To accept the return, both the product and its packaging must be in perfect condition, free of scratches, broken, or damaged packaging, and must include all documentation accompanying the product and its accessories. The customer must ensure proper packaging to ensure its transport without damage. Once received and verified by our staff that the product is in the same condition as when it was shipped, the refund will be processed as previously agreed with the customer.

Additional Terms
Diecast.es reserves the right to process orders placed through its website. Placing an order does not imply acceptance of the order, in whole or in part. Diecast.es may unilaterally cancel the customer's account and the order placed. The prices indicated are valid except for errors or omissions and do not constitute a contractual obligation on the part of Diecast.es. In the event of an upward price variation due to an error, the customer will be notified before placing the order for their approval.

The photographs of the models shown on our website, as well as the information shown on each item's listing, are for informational purposes only and do not constitute a contractual obligation on the part of Diecast.es. If you detect any errors, please notify us so that we can correct them.

Returns

If for any reason you are not satisfied with your product purchased through the Internet, you have a period of 15 days, from the date of delivery of the product, to return it. In this case the shipping and collection costs will be borne by the customer. Before making such return, the client must contact us within the indicated period via email, telephone or fax where the return process will be indicated. Any return without this prior communication will not be accepted. To be able to accept the return must be both the product and its packaging, in perfect condition, without scratches or broken or damaged packaging and including all documentation accompanying the product and its accessories. The customer must make a proper packaging to ensure transport without damage. Once received and verified by our staff that the product is in the same state in which it was sent, the amount will be refunded according to the payment method made by the customer. Any refund will be deducted in a deduction in the amount of 8% for reception, inspection and demerit costs.